Privacy Policy

Effective Date: 28 July 2026

Last Updated: 28 July 2026

Welcome to KripaFAB (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, place an order, communicate with us, or use any of our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.


1. Information We Collect

When you interact with KripaFAB, we may collect the following information:

Personal Information

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Mobile Number
  • GST Number (where applicable)
  • Order Details
  • Purchase History
  • Payment Status
  • Customer Support Communications

Technical Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Pages Visited
  • Date & Time of Visit
  • Cookies and Similar Technologies

This information helps us improve our website, enhance security, analyse performance, and provide a better shopping experience.


2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Verify and process payments.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Respond to your enquiries.
  • Process returns, exchanges and refunds.
  • Improve our products, website and services.
  • Detect and prevent fraud or unauthorised transactions.
  • Comply with applicable legal and regulatory requirements.
  • Send order confirmations, invoices and shipping updates.
  • Inform you about new arrivals, offers and promotional campaigns where you have consented to receive such communications.


3. Consent

When you provide your personal information to place an order, complete a payment, arrange delivery, request a return, or contact our customer support, you consent to our collecting and using your information for those specific purposes.

If we request your information for marketing or promotional purposes, we will obtain your consent where required by applicable law. You may withdraw your consent at any time by contacting us using the details provided at the end of this Privacy Policy.

Please note that withdrawing consent may limit our ability to provide certain services.


4. Payments

KripaFAB uses secure third-party payment gateways, including Razorpay, to process online payments.

We do not collect or store your complete debit card, credit card, UPI PIN, net banking credentials or CVV details.

Payment transactions are encrypted and processed securely in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) and applicable payment security regulations.

For more information, please refer to the privacy policy of your chosen payment service provider.


5. Shipping & Delivery

To fulfil your orders, we may share necessary information such as your name, delivery address, mobile number and order details with trusted courier and logistics partners.

Your information is shared only to the extent necessary for order fulfilment, shipment tracking and delivery.


6. Third-Party Services

We use trusted third-party service providers to help us operate our business efficiently.

These may include:

  • Shopify
  • Razorpay
  • Shiprocket
  • Courier & Logistics Partners
  • Google Analytics
  • Google Ads
  • Meta (Facebook & Instagram)
  • WhatsApp Business
  • Email Service Providers
  • Website Hosting & Security Providers

These providers only receive information necessary to perform the services they provide and are responsible for handling your information in accordance with their own privacy policies.


7. Analytics & Advertising

We use analytics and advertising technologies to better understand customer behaviour and improve our services.

These may include:

  • Shopify Analytics
  • Google Analytics
  • Meta Pixel
  • Google Ads Conversion Tracking
  • Cookies and Similar Technologies

These technologies help us:

  • Improve website performance.
  • Analyse visitor behaviour.
  • Measure marketing effectiveness.
  • Personalise your shopping experience.
  • Deliver more relevant advertisements.


8. Email, SMS & WhatsApp Communications

If you provide your contact details, we may communicate with you through email, SMS, phone calls or WhatsApp regarding:

  • Order Confirmations
  • Payment Updates
  • Shipping Notifications
  • Delivery Status
  • Customer Support
  • Return & Refund Requests
  • Product Availability
  • Promotional Offers
  • New Product Launches
  • Festival Sales and Marketing Campaigns (where permitted)

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link or by contacting us directly.

Please note that service-related communications regarding your orders may still be sent even if you opt out of promotional communications.


9. Cookies

Our website uses cookies and similar technologies to:

  • Keep you signed in.
  • Remember your preferences.
  • Improve website functionality.
  • Analyse website traffic.
  • Measure advertising performance.
  • Enhance your shopping experience.

You may choose to disable cookies through your browser settings; however, some features of our website may not function properly.


10. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Our security measures include:

  • SSL Encryption
  • Secure Payment Processing
  • Access Controls
  • Password-Protected Systems
  • Regular Security Reviews
  • Trusted Hosting Infrastructure

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.


11. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete and manage your orders.
  • Provide customer support.
  • Maintain transaction records.
  • Comply with legal, tax and accounting obligations.
  • Resolve disputes.
  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised in accordance with applicable laws.


12. Disclosure of Information

We may disclose your personal information only when:

  • Required by law.
  • Required by a court order or government authority.
  • Necessary to prevent fraud or unlawful activities.
  • Required to protect our legal rights.
  • Necessary for payment processing.
  • Necessary for shipping and delivery.
  • Required to comply with applicable regulations.

We do not sell, rent or trade your personal information to third parties.


13. International Orders & Export Shipments

KripaFAB accepts orders from customers outside India.

International shipments may require us to share limited information with authorised logistics providers, customs authorities, payment providers and other agencies solely for shipment processing, customs clearance and compliance with applicable laws.

Export shipments may be processed in accordance with applicable Indian export regulations, including exports made under a Letter of Undertaking (LUT) where applicable.

Any customs duties, import taxes, VAT, GST or other charges imposed by the destination country are the responsibility of the customer unless expressly stated otherwise.


14. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Update your contact details.
  • Request deletion of your personal information where legally permissible.
  • Withdraw consent where applicable.
  • Raise concerns regarding our handling of your personal information.

To exercise these rights, please contact us using the details provided below.


15. Children’s Privacy

Our website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected inadvertently, we will take appropriate steps to delete such information.


16. Third-Party Links

Our website may contain links to third-party websites.

Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of those websites before providing any personal information.


17. International Data Processing

Some of our trusted service providers may process or store information on servers located outside India.

Where such transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws.


18. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.


19. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023 (where applicable), the Information Technology Act, 2000, the Consumer Protection Act, 2019 and other applicable laws.


20. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

KripaFAB

Business Address:
Shop No. 5B/19, N.I.T.-5,
Faridabad, Haryana – 121001, India

Email: info@kripafab.com

Customer Care: +91 1294879991

WhatsApp: +91 9780029991

Website: https://www.kripafab.com

We will make reasonable efforts to respond to your request within a reasonable time and in accordance with applicable laws.


Thank you for choosing KripaFAB. We sincerely value your trust and remain committed to protecting your privacy while providing a secure, transparent and reliable shopping experience.